How do I buy a download?
Purchasing a download is very similar to making a purchase of any other item we sell on our website. Please follow these steps below:
- Search for the item you are looking to download
- When you have found the item you would like, click the download button, which will add the item to your basket.
- It is recommended you review the Seller's Terms and Conditions before checking out.
- Once you have finished shopping click the basket icon and complete the checkout process.
- You will be required to pay via PayPal to complete the checkout process.
- After confirmation of purchase, you will be able to find full information regarding your download in the Digital Orders section of your account.
How do I know if the game will run on my computer?
Before purchase, you will be able to find the system requirements on the products description page. Please make sure your computer meets these requirements before proceeding to checkout. Sellers cannot be held responsible for a game not working due to your system not meeting the necessary system requirements of the game.
I am downloading an expansion pack for a game; will I need the original game to play it?
You will be required to have the original game already installed on your computer to install and play the expansion pack. This can sometimes not be necessary but this would be clearly advised on the products description.
I want to pay with Credit/Debit card but I am only given the option to pay with PayPal, why?
All sellers listed on EuroGames are approved by PayPal. And therefore to ensure you are dealing with approved verified sellers we only allow users to pay using PayPal so that you are protected by PayPal’s resolution terms in the event of any dispute.
Will my order be activated through STEAM, EA Origin or will it be a direct download?
Information on how this item will be downloaded will be advised on the products description page, in the system requirements. Or if you are still unsure you need to contact the Seller directly prior to placing the order.
How long will it take to download?
Depending on your internet connection and the file size this time will vary.
I am having a problem installing or running my download, what should I do?
If you are having trouble installing or running the game, please try to contact the publisher or developer. They will be able to provide technical advice and should be able to assist with a resolution. If unfortunately, they are unable to help, please contact the Seller directly.
I have installed and activated my serial key for my download, can I still cancel it?
When purchasing download or digital content, customers waive their rights to a 14-day cooling-off period. As such, you hereby acknowledge that once you click purchase you will lose your right to cancel and refund.